Blog

August 28th, 2015

Healthcare_Aug28_AAs a business owner in the healthcare sector, you'll be familiar with “Electronic Medical Records” (EMR). But implementing an EMR system into your practice is a big decision, and will only work if you have the full cooperation of a majority of staff members, if not all. To avoid the struggles, and headaches EMR implementation, here are some tips to prepare your employees for EMR.

1. Make a clear announcement

Announcing the transition is an extremely important part of the success of your implementation. Start off by presenting the need for a change in a formal, referenced way which proves the advantages of switching over to a paperless system. Every staff member should understand what is happening, what their tasks are, and what is to be expected of them during and after implementation.

The presentation should highlight the many benefits of EMR and how the initial expenses can be justified with the long-term cost savings down the road not to mention more streamlined operations. Once equipped with all the facts, your team will likely be more receptive to new technology.

2. Focus on top staff members

You should focus on gaining acceptance from the top tier of staff, especially senior physicians and administrators. The entire implementation process can be made so much easier with support from the staff who carry authority and have the relevant knowledge.

3. Designate super users

It is more practical to identify one or two super users, who will be the go-to people for any EMR questions other staff in your company may have. Equip them with the knowledge and skills they need to provide tips and guidance to others. But you can’t just choose anyone for the job - you need people who have high computer literacy and are able to quickly keep up with changing technology. If you don’t have any super users in mind, you can identify these people by conducting an internal job search and select those that qualify for the position.

4. Conduct feedback sessions

Once your EMR has been successfully installed and you begin using it with patients, you’ll probably come across a few problems along the way - whether it’s a function that your staff don’t understand, or workflow processes that needs to be redesigned. The only way to quickly resolve this is to ask staff for feedback. Schedule a weekly or bi-monthly feedback session to discuss with your staff about how they’re handling the changes, and whether anyone can highlight areas of that could be improved.

5. Take advantage of online resources

A super user would have answers to any EMR-related questions that come up, but this isn’t always the case. In these circumstances, you can browse educational materials provided by your EMR vendor. They are a valuable source of information that contain training manuals, video tutorials, community forums, and webinars.

Implementing a new EMR system brings about many challenges for your practice. By following the tips outlined above, you can avoid employee resistance and even accelerate the transition process. Want to integrate an EMR system into your business? Get in touch with our technicians today and find out how we can help.

Published with permission from TechAdvisory.org. Source.

August 26th, 2015

Browsers_Aug20_AChrome might be among the most popular web browsers around, but it’s not the only one available. Even if you’re a Google fan and swear by using Chrome when you can, chances are you use a device that either doesn’t have Chrome installed or on which you simply prefer to browse via another application. And it makes good productivity sense to have your list of internet bookmarks on hand, whichever device you’re on. That’s why this handy tip, which lets you access your Chrome bookmarks in any browser, is a useful one to keep in mind.

Whereas in the past it was possible to sync bookmarks saved in Chrome to your Google Docs account, this ceased with the transition from Google Docs to Google Drive. You can still save your bookmarks, but they are now only accessible on other devices if you use Chrome there too. Go online with Firefox or one of the other alternatives and you’ll be left without the easy bookmark access you rely on. The alternative is to use the Bookmarks Anywhere browser extension, which syncs your Chrome bookmarks to your other browsers and updates them live as you add to the list. Here’s how to do it:

  1. Within Chrome on the device that contains the bookmarks you want to sync, download the Bookmarks Anywhere extension from the Chrome Web Store.
  2. Once the extension has been added, a popup will appear. If you’re not already logged in, sign in to the Google account you use in Chrome; you’ll then need to grant Bookmarks Anywhere the browser permissions it requires.
  3. Your Chrome bookmarks will now be synced to the Bookmarks Anywhere site. To access them from non-Chrome browsers on your other devices, just sign in to www.bookmarksany.com using your Google account and a list of your bookmarks will appear. You can also manually add new bookmarks from this page, though these don’t appear to sync back to your Chrome bookmarks menu.
If you want to discover other simple ways to boost your productivity through better use of IT, give us a call and we’ll show you how.
Published with permission from TechAdvisory.org. Source.

Topic Browsers
August 24th, 2015

164_Fbook_AThere are keyboard shortcuts for everything these days - applications, browsers, desktops and more. And while some people prefer the more traditional “move your mouse and click” approach to getting to their destination, others love their shortcuts. But did you know Facebook also has a list of keyboard shortcuts? Believe it or not, they do. And now you can zip around your beloved social media network faster than ever.

There are two specific ways you can use keyboard shortcuts on Facebook. First is on the News Feed page, and second is to jump between the various pages of Facebook: Timeline, Inbox, Settings etc. Let’s look at the keyboard shortcuts for both below.

Navigating between Facebook’s different pages

Depending on your unique computer and browser combination, you must first enter in a unique base keyboard shortcut followed by a number that works on every computer and browser.

Start first with the keyboard shortcut unique to your browser and computer combo.

  • Internet Explorer on PC: Alt + #, then Enter
  • Firefox on PC: Shift + Alt + #
  • Chrome on PC: Alt + #
  • Safari on Mac: Ctrl + Opt + #
  • Firefox on Mac: Ctrl + Opt + #
  • Chrome on Mac: Ctrl +Opt + #
With your unique key combination held down, press the relevant number to take you to the specific section of Facebook you’d like to visit:

1 - News Feed 2 - Timeline 3 - Friends List 4 - Inbox 5 - Notifications 6 - Settings 7 - Activity Log 8 - Facebook About page 9 - Terms & Policies

News Feed shortcuts

Next up is the News Feed section. Unlike navigating between Facebook’s pages, you do not need a base shortcut that depends on your computer/browser combination. Instead you just simply enter in your desired keyboard shortcut:
  • j and k - Scroll up or down between News Feed stories
  • p - post a status update
  • l - like or unlike a highlighted story
  • c - comment on a highlighted story
  • s - share the highlighted story
Additionally, you can use the arrows on your keyboard to scroll up or down between stories on the News Feed.

Want more Facebook tips? Looking for an IT provider to relieve your technology headaches? Get in touch with us today.

Published with permission from TechAdvisory.org. Source.

Topic Facebook
August 20th, 2015

InternetSocialNetworkingandReputationManagement_Aug18_AThe more your company expands, the bigger its online presence will become. This means keeping eye on what your company puts online, as well as what others are saying about you, becomes a vital task. Online Reputation Management (ORM) is important, and here’s how you can get started with it.

ORM is still a relatively new concept, and one that small and medium-sized business owners may not yet be familiar with. Simply put, ORM is the monitoring and protecting of your company’s reputation online. Not only are you looking out for what your company is producing, but also what other people are saying about you.

You only control a limited amount of your company’s message. Consumers using social media control the rest and can often times make or break your company. That is why more and more businesses are investing resources in ORM. While many companies choose to handle their ORM in-house, there are ORM service providers who can take care of the process for you.

Search for your company

Once you’ve determined who will be looking after your ORM, it’s important to see how your business stacks up. The first thing you should do is search for your company on Google. The results are often telling for your business. Being at the top of the search results is a good sign, and shows your website has strong SEO terms and social media presence. If your company doesn’t appear on the first two pages of search results, or the results that come up aren’t what you want people to see, it’s time for your ORM team to get to work.

Bolster your online presence

Creating quality content - to boost where your business shows up in the search results, or push down negative content - is the next step for your ORM. Remember, most people only bother with the first two pages of Google search results, so you want to own those. Other ways to bolster your online presence include registering with online business directories like Yelp or Yellowpages.com. These sites almost always rank very well in search results.

Another positive step would be to expand your social media portfolio to include sites you might not think of right away, like Google+, YouTube, Pinterest and even Tumblr. Being active on just a couple of these channels can further improve your exposure.

Set up a monitoring system

Finally, setting up a monitoring system will ensure your ORM is always up to date with your company's online profile. Signing up for Google Alerts can guarantee you are always informed of new brand or keyword mentions, while tools like Tagboard and TweetBinder will search various social networks for keywords and hashtags related to your business. These are valuable tools to ensure you’re on top of what's happening to your business online.

At the end of the day, your online reputation needs to be not only robust, but sterling as well. That is why dedicating resources to ORM can not only protect your business, but help it grow as well. Clients will find your business easily when they search for it, and the results they do find will be the things you want them to see.

Want to know more about ORM or anything else internet-related? Contact us and we can help your business today.

Published with permission from TechAdvisory.org. Source.

August 17th, 2015

164_SM_AOne of the most valuable tools available to the modern-day marketer is the email list. A large one can make you millions, and a small or nonexistent one can prevent your business from properly taking off. So how do you grow yours? Using social media is one way that is often less talked about. Here are three tips on how you can leverage it to grow your email list.

Post and share your emails publicly

If you create great content for your email list and no one sees it except your subscribers, how are your non-subscribers going to know what they’re missing out on? They won’t, which is exactly why you should give your social media fans and followers a taste of the valuable content that awaits them after sign up.

Now let’s be clear. This doesn’t mean you should share every single email you send out to your list. If you did, there would be less of a need to subscribe. Instead, try sharing or posting an email once every few weeks or once a month.

Make it easy to sign up

Let’s face it. Many of us will take the easier, simpler path whenever possible. This is just as true in marketing as it is in other more primal aspects of human nature. Take eating, for example: if you’re short on time and have a choice between two restaurants for lunch, and one delivers and the other doesn’t, which one are you going to take? Likely the delivery. Even if you prefer the one that doesn’t deliver slightly better, you’d probably still take the delivery for the simple fact that they’ve made it easier for you.

In the online marketing world, the same concept works for gaining subscribers. This is why you need to make it as easy as possible for people to sign up after they’ve read your publicly shared email. To do this, simply add a sign-up link to the emails you share.

Create valuable content

You’ve probably heard the phrase “content is king”. However, whoever came up with this catchphrase left out a very important keyword. It should instead read “valuable content is king.” If you’re shelling out dozens of blog posts, emails, podcasts or videos a month but the content is useless to the reader, you’re not going to make any traction with your email list.

When trying to gain subscribers, always ask yourself, “what’s in it for them if they sign up?” If you simply have a signup box on your website or social media page, but no valuable content to go along with it, why would someone sign up? Would you sign up? The point is that there needs to be a reason for someone to subscribe to your email list. And valuable content is a very good reason.

Lastly, don’t forget to demonstrate why it’s more valuable for your future audience to subscribe rather than simply follow you on social media. To do this, give them an incentive to sign up. This could be in the form of an exclusive offer or a free ebook, course, report, or something similar.

Want more tips on leveraging social media to grow your business? Send us a message today.

Published with permission from TechAdvisory.org. Source.

Topic Social Media
August 11th, 2015

Office_Aug11_ATablets with Windows 10 installed received a boost recently with the unveiling of the new Office Mobile applications. The mobile versions of the iconic Word, Excel, PowerPoint and OneNote applications are specifically designed for use on tablets. The "touch-first" interface allows users to easily edit documents while on the go. The best news of all is the fact that Office Mobile apps are free for users of Windows 10.

One of the biggest complaints about trying to edit a Microsoft Office file from a tablet is usability, or lack thereof. That has all changed, at least for Windows 10 users, with Microsoft’s recent release of Office Mobile apps. The tablet-friendly versions of Word, Excel, PowerPoint and OneNote have been built from the ground up to improve touch functionality.

Even if you don’t have Windows 10, you still might be intrigued about the potential of having Office apps that are touch-friendly. Here are some of the new features you can enjoy when using Office Mobile apps.

Word

Microsoft Word Mobile has all the tools and features of the PC version including more nuanced tasks like being able to track changes and add footnotes. The Read mode, a mobile exclusive, improves the way documents appear by making them flow better on the smaller screens of a tablet while also letting you zoom in and out with a simple tap of the screen.

Excel

Recommended Charts is the prominent feature of the Excel Mobile app. It allows you to quickly show off your data using a stylish chart or graph with only a few taps. You will also find that reordering columns, adding formulae, changing chart types and the majority of Excel’s other core functions are easier than ever before.

PowerPoint

Of course Office wouldn’t be Office without PowerPoint. The mobile version of the app allows you to edit slides with new touch gestures. This makes it easy to insert and edit pictures, tables, shapes and SmartArt. But the real star here, and of the entire Office Mobile setup, is the Presenter View. This mode gives you full control over what your audience sees on the big screen during a presentation while still letting you view your speaker notes on the tablet.

OneNote

Windows 10 comes installed with OneNote, so you’re probably already using it. Tablet users will notice that changes made by anyone working in the notebook are automatically saved and synchronized for everyone to see.

The release of Office Mobile apps is just one of three big launches to come from Microsoft in 2015. Both Microsoft Office 2016 and Office Mobile for phones are slated for release this fall. Yet, while these tablet applications represent marked improvements for Windows 10 tablet users, they are probably not quite enough to warrant the switch from other operating systems just yet. In fact, even if you’re in love with the idea of having user-friendly, mobile versions of Office, you might want to hang on in there - it’s likely Microsoft will release them for iOS and Android in the near future, too.

Want to know what hardware and software is best for your company? Want to increase productivity in your office? Get in touch with us and we’ll show you how to do it.

Published with permission from TechAdvisory.org. Source.

August 10th, 2015

BusinessContinuity_Aug10_AIn the current world, business continuity planning (BCP) is imperative to the sustainability of your business. Without a well-thought-out plan in place, it is highly unlikely that your company will be able to survive and recover from disasters. However, there are several major roadblocks to the successful implementation of a business continuity plan. If you’re struggling with BCP, check out our list of some common challenges organizations face, and learn how to address them properly.

Challenge #1: Prohibitive costs

Business continuity planning has become exponentially expensive as availability requirements increase. Many solutions require substantial investments on the installation and maintenance of additional hardware, software, and data center infrastructure. These requirements drive up the cost of business continuity, and many company owners are reluctant to invest in protective measures.

The solution Instead of relying on costly physical servers to accommodate your backups, consider using efficient and affordable cloud computing solutions. You can transfer your important business files to the cloud and eliminate the expense of having to install and manage hardware infrastructure and software licenses.

Challenge #2: High complexity

Traditional business continuity planning is complex to implement, manage and execute. From managing the recovery infrastructure to updating disaster recovery documentation and testing the BCP to find and close potential loopholes, the prospect of embarking on a BCP project can be daunting, and the whole experience can prove time consuming. Combine with the pressure of your ordinary day-to-day duties, it can seem almost impossible to focus your attention on initiating a BCP.

The solution With all this in mind, it makes more sense to hire a professional IT service provider to plan, implement, and execute your business continuity plan. This way you can leverage their experience and expertise to ensure that, in the event of a disaster, your company will be able to get back on its feet and resume business operations as quickly as possible.

Challenge #3: Lack of staff involvement

There are so many requirements to be considered in a business continuity plan. And the more employees your organization has, the more difficult it is to relay the essence of the plan for everyone to understand. Staff involvement isn’t an option - it’s an absolute necessity if you wish for a successful BCP implementation!

The solution Depending on the size of your organization, you can either hold a company meeting to announce the essentials of your BCP, or schedule a meeting with key staff members who take an active role in the planning process. To create a long-lasting BCP program, you need to get everyone on the same page by emphasizing the importance of the plan in an easy-to-understand way.

Business continuity planning is one of the most important things you need to have in place. You never know when, or in what form, a disaster will strike - all the more reason to take a preventative approach to securing your company and all you’ve worked for.

Need a reliable partner to take care of all your business continuity planning needs? Get in touch with us today - we have exactly what you need to prepare and protect your company.

Published with permission from TechAdvisory.org. Source.

August 7th, 2015

HealthcareGeneral_Aug7_AThe healthcare industry is undertaking a transition from paper-based to paperless medical records, resulting in an expansion of electronic medical records (EMR) market worldwide. According to a new market report published by Transparency Market Research (TMR), a global market intelligence company, the trend for virtualization in the healthcare industry will continue to rise until 2020.

The rising trend of EMR

EMR is a digital version of a wide range of health-related information, such as patients’ medical history, medications, laboratory test results, and diagnostic images. The system grants physicians and staff access to this data from virtually anywhere, allowing them to collaborate and work more efficiently, as well as being able to provide better patient care.

The adoption of EMR systems is increasing across healthcare facilities worldwide. In the past, EMR remained more prevalent among medium to large-sized hospitals than smaller ones, primarily because of budget differences. However, with the development of modern EMR systems, even smaller medical institutions are now able to benefit from the latest healthcare technology, and the market for EMR systems is expected to grow at a significant rate.

Causes for EMR growth

Some of the major factors contributing to the growth of the market are the significant advantages of EMR systems and financial incentives from governments. The benefits of implementing an EMR system include more accurate and up-to-date patient information, reduced operational costs in the long term, reduced medical errors from poor handwriting and coordination, quick access to patient data, increased patient participation, and the improved efficiency of healthcare providers. These advantages encourage healthcare providers to switch from traditional paper-based systems to a more advanced EMR system.

Another cause for EMR market growth is the financial incentive programs initiated by governments of various countries. For instance, the U.S. federal government allocated $27 billion in an attempt to encourage EMR adoption across the nation. As a result of this incentive program, more and more healthcare providers are implementing EMR, and the numbers are on the rise.

EMR market segmentation

According to TMR, about 42 percent of the total EMR market was held by North America in 2013. The second largest market was Europe, followed by Asia Pacific. These rankings are unlikely to change within the next few years, but the EMR market is seeing a steady growth in some Asian countries.

EMR is here to stay, and it’s important that healthcare organizations implement it properly. Get in touch with one of our experts today and learn more about how EMR can benefit your healthcare practice.

Published with permission from TechAdvisory.org. Source.

August 6th, 2015

MobileGeneral_Aug04_AIt might all seem a bit too much like something out of a sci-fi movie, but artificial intelligence is quickly becoming a big part of the IT landscape. One segment of artificial intelligence in particular, Natural Language Processing (NLP) - essentially a computer’s ability to take unscripted human words and turn them into something useful - is playing an increasing role in the way we use our devices. Here are three things you probably didn’t know about NLP.

There’s more to Natural Language Processing than voice recognition

Voice recognition might be among the most well-known practical uses of NLP in the technology we encounter in everyday life - but that likely has more to do with the popularity of the services that employ it, like Siri, Google Now and Cortana, than the merits of voice recognition in comparison to other NLP functions that tend to stay out of the limelight.

Truth be told, there’s a whole lot more to artificial intelligence than NLP. In fact, NLP is more effective in analyzing text data than it is sounds, which is precisely why digital assistant apps first use voice recognition to turn your commands into text data, and then use other NLP capabilities to search online for related information.

Natural Language Processing has already moved beyond its infancy

It’s tempting to believe that elements of artificial intelligence like NLP are still in the realm of the sci-fi movies, and that they are a long way from being useful to the technology we use in our everyday personal and business lives. It’s tempting, but further from reality than you might realize. That said, it’s true that to date there has been no commercial use of NLP that has truly exploited its full capabilities; even its deployment in a recently launched project to automate customer service only really scratches the surface.

What is clear is the shape that future uses of NLP will need to take. We already know that NLP alone doesn’t always judge context well, since it needs to learn about its environment first - without turning to other sources, for example, one app employing NLP would struggle to differentiate between providing traffic information and diagnosing a health complaint. The key, at least for now, is to restrict the scope in which NLP operates - by limiting its use to a travel app, for instance, NLP could learn about the various travel arrangements you make and then devise itineraries for you.

It works with more than just large-scale data

While it’s undeniable that NLP can be put to great use in analyzing vast swathes of aggregated information, for example taking masses of social media data and being able to assess the feelings of users towards the subject in question, that’s not the limit of its capabilities. Contrary to popular belief, NLP can also be used to interpret much smaller-scale data in real time. This is where its true value comes into play in terms of being able to take natural-language user input, in an app setting for example, and make decisions that add value to our mobile experience.

Whether for automated customer service or comprehensive sales applications, it’s clear that Natural Language Processing - and other aspects of artificial intelligence - hold the potential to be of value-adding benefit to the business world in the near future. It’s an area that’s very much still in development - and so even more exciting, and important to watch - but now is the time to discover how best to implement NLP technologies into your company. By getting ahead now, you can offer a customer experience that truly sets you apart from the competition. To find out how we can help you achieve just that, and at the same time maximize the value you drive from mobile technologies more generally, give us a call.

Published with permission from TechAdvisory.org. Source.

August 6th, 2015

AndroidTablet_Aug6_AAndroid tablets have increasingly gained popularity among users looking for features of a laptop with enhanced portability and a justifiable price tag. The latest addition to the family, the Nexus 9 features the much anticipated Android 5.0 Lollipop OS. But what are the specs of the Nexus 9 and is the new OS worth getting excited about? We’ll explore precisely that.

Hardware

Google has partnered with HTC to manufacture the Nexus 9. And while the tablet isn’t the slimmest available, it is incredibly light. A more streamlined and subtle look is achieved through a well-constructed body and edges that are mostly free of flaps, ports and slots. The quad-core Qualcomm silicon that powered the Nexus 7 is replaced with NVIDIA’s new 64-bit, dual core Tegra K1 chipset with 2GB of RAM, allowing for more powerful graphic performance and speed. Note that the Nexus 9 is available in 16GB and 32GB with no microSD expansion slot.

Display and Camera

The LCD screen runs at 2,048 x 1,536, which isn’t as sumptuous as the AMOLED screens offered by other brands in the market but is still portable, lightweight and powerful. There’s a noticeable change in material design with new colors, layers and motion, including lots of vivid hues and drop shadows to keep everything distinct. The 1.6 megapixel front camera is unsatisfying, but the 8-megapixel main camera around the back is crisp and well saturated. The Nexus can shoot 1080p video footage, offering great quality unless there is interference from ambient sounds, in which case you’ll be left with some messy audio.

Software

The Nexus 9 comes loaded with the new Android 5.0 Lollipop, and the new OS is the best we’ve seen from Google yet. The first plus is the bump in speed and responsiveness when swiping through multiple home screens and sifting through opened apps. Impressively, there is no hint of lag. App previews show up nearly instantaneously and run with fewer hiccups than on other similarly specced devices. Google’s Android Runtime (better known as ART) offers noticeable app performance gains. Because key pieces of code are converted into native machine code, the device can interpret these at the time the app is installed - rather than every time the app is launched - and so reduce slowdown.

When the tablet is resting, there’s no need to press the power button. A quick double-tap on the screen will rouse it from its sleep. Priority alerts can be toggled from the notification shade, allowing you to work better without being distracted by Facebook updates and messages. You can also add new users, restrict profiles, and pin certain apps into place so that guests can’t root through your personal stuff.

While the new Nexus 9 itself doesn’t come packed with overhauled features, the Android 5.0 Lollipop is the real highlight and is set to please users with enhanced performance and functionality. Looking to learn how Android tablet devices can benefit your business? Give us a call and we’ll be happy to advise.

Published with permission from TechAdvisory.org. Source.