Worry Free IT Managed Services is different from traditional
IT Support
Managed Services focuses on preventing problems before they can cause downtime. One of the key elements of the Intech Worry-Free IT System is our Intech Agent. This exclusive software analyzes your systems and reports any problems it finds back to our Help Desk – functioning as an early warning system for computer problems. The Intech Agent also performs scheduled preventative maintenance on your systems to keep them running at peak efficiency.
Then we quickly fix problems…remotely. Whenever you or your staff have a computer problem, simply double-click on the Intech Agent icon to open a ticket with our Help Desk and we fix the problem immediately – no more having to wait for someone to come to your office! Fixing these small problems fast – before they become big problems – saves you money by avoiding large, costly repairs.
Every minute of every day, we monitor your systems to spot trends. The Worry-Free IT System continuously collects error messages and statistics on your systems for analysis. This allows us to identify and begin addressing the issues that can affect your network’s reliability and performance. Over time, we resolve all major recurring support issues so they never bother you again. We like to say we make IT Support boring by removing all the surprises.
The Intech Agent performs the following preventative maintenance and optimization tasks:
• Computer Cleanup and Optimization Nightly Routine
• Hard Disk Defect Scanning and Defragmentation
• Hardware and Software Inventory/Asset Management
• Network-wide Event Monitoring
• Daily Backup Monitoring and Assurance
• Virus Protection, Updates, Monitoring and Removal
• Spyware Protection, Updates, Monitoring and Removal
• Microsoft Security Patch Management
• Online Help Desk Ticket Creation and Tracking
• Weekly Network Health Report
For more information, please check our FAQ page below or call us now for all the details.
