Case Study: Kahala Nui

“They’re always attentive and always there if we need them in an after hours emergency. That’s important because we’re open 24/7.” – Sue Longacre, Executive Assistant

Overviewkahala

Kahala Nui is a non-profit retirement community in Honolulu, Hawaii, that opened in 2005. With 270 private apartment homes, they offer assisted living, nursing, and memory support. They have 1 location, 3 servers, and 50 users and consider their computer network and data security vital to their business. “We consider ourselves technology dependent.” said Sue Longacre, Executive Assistant.

Challenge

Intech faced many structural obstacles in Kahala Nui’s new building. Inadequate network cabling threatened the proper design of their network; but instead of recommending replacement cabling, Intech engineers were able to make modifications to the existing cabling. Intech made the best out of the situation without compromising cabling standards or quality. They implemented a design that achieved a seamless computer network while maintaining the beauty of the new environment.

Intech’s Approach

Intech’s plan involved immediately establishing network connectivity from their server to all workstations, then deploying Worry-Free IT agents to all systems. Once that initial network stabilization was complete and a foundation was created, they proceeded with their original plan of protecting company data with Worry-Free Firewall and Worry-Free Spam Filter. With the 24x7x365 monitoring, Kahala Nui’s network is now working for them instead of against them. “Well, they make me feel comfortable and secure that if I have a problem they’ll help us right away.” Said Sue

Results

  • With direct access to Worry Free IT, internal staff is not burdened with trying to address, dispatch or find technical support resources
  • The system and network are stable and downtime minimized
  • All aspects of IT management are overseen by Intech
  • Support is quick and questions are answered
  • The network is solid and safe

Solutions Provided