Status: Full Time Employee
Location: Honolulu
Relevant work Experience: 5+ years

Company and Job Overview:
Intech is an outstanding Honolulu-based managed services provider that specializes in support for small to medium sized businesses. Intech uses the most cutting edge tools and support technologies available to bring these customers corporate level IT and maximize efficiency and customer service. For our employees, this translates to excellent learning opportunities and exposure to the best methods for computer support in the industry. (Winner of the 2011 Hawaii Business Magazine “Best Places to Work” award!)

We provide a fun office environment, amazing growth opportunities and outstanding rewards. Our vision is to be the largest and most trusted Managed Service Provider in Hawaii by offering maximum network uptime, excellent customer service and comprehensive, standards-based computer solutions. We do this by employing only the best and the brightest.

This career opportunity requires strong server skills, networking knowledge and excellent customer relationship skills. Our Network Engineers are responsible for designing networks from the ground up and right-sizing them for our customers. Our Network Engineers are primarily project and design based, but also handle trouble ticket escalations for the occasional tough issue that our top tier Network Administrators can’t track down.

Recently awarded the 2011 Hawaii Business Magazine “Best Places to Work” award! Since 1991, Intech has been consistently ranked in the top consulting firms in Honolulu by Pacific Business News. We are also ranked in Hawaii’s Fastest 50 growing companies and Inc. Magazine’s 5000 fastest growing companies nation-wide. We combine our small, family-oriented, fun-loving atmosphere with a corporate IT philosophy to create a unique fusion you won’t find elsewhere.

Essential Duties and Responsibilities Include:

  • Working on a team that will provide remote server support for customer networks
  • Performing preventative maintenance on servers and workstations and design maintenance routines to minimize work
  • Troubleshooting and resolving networking issues in conjunction with other vendors as needed
  • Installing software and hardware both remotely and at customer location
  • Responding to phone calls in a timely manner during working hours and when on-call
  • Maintaining all customer and company Information Technology standards
  • Following through on work orders within established service level agreements
  • Maintaining time records, ticket tracking and other customer documentation in real-time
  • Creating and Maintaining documentation for the systems we manage
  • Providing training for the Network Administrators relating to the products we install
  • Ability to work after-hours, weekends and on-call as needed in a rotation with the other Network Engineers and Network Administrators
  • Other duties may be assigned to meet business needs

Specialized Knowledge and Skills:

  • Customer Service Skills – Experience in customer-oriented telephone, email and chat
  • Strong, hands-on, knowledge of Microsoft Windows Server 2003/2008, Small Business Server, and Active Directory
  • Problem Solving Skills – Able to gather information, evaluate options and offer good solutions
  • Excellent knowledge of LAN, WAN, and WLAN design and implementation
  • Excellent knowledge of network monitoring, capacity planning, and network security principles
  • Excellent knowledge of general network management best practices
  • Excellent planning, interpersonal, verbal and written communication skills
  • Ability to respond quickly, competently and patiently to customer requests
  • Ability to manage multiple projects and take initiative
  • Ability to work with little supervision

Requirements Qualifications/Requirements:

  • Microsoft Certified IT Professional: Enterprise Administrator certification required within 90 days of hire
  • Cisco Certified Network Professional or higher is a plus
  • Other industry standard certifications will be evaluated based on merit
  • Position requires ability to lift servers to place in rack
  • Must be proficient with all mainstream Microsoft products
  • Must have valid driver’s license and own car for use in traveling and transporting equipment
  • Background check and pre-employment screening required

Working Conditions & Benefits:

  • Office Environment with the brightest minds in Honolulu
  • Work Hard/Play Hard atmosphere
  • Full Medical and Dental Insurance
  • Full Vision Insurance
  • Company Contributes to 401(k) on top of your salary
  • We observe all Federal Holidays
  • Vacation after first 90 days, increases with employment length
  • Flexible work week scheduling after project time spent after-hours or on weekends
  • Monthly Incentives and Monetary Bonuses for meeting goals
  • Quarterly company outings
  • Backup On-Call only, and in rotation for just one week at a time (not primary on-call 24/7 like other companies)
  • Team Activities outside of the office for anyone who wants to join (everything from cards to video games to sports)
  • Training Incentives (automatically increase your own salary by getting certifications)

We hire only the best and the brightest, if you consider yourself one of them, please forward resume and salary requirements to careers@intech-hawaii.com. No phone calls please.