Status: Full Time Employee
Location: Honolulu and Las Vegas
Salary/Wage: $20/hr – $24/hr Range + Bonus + Expenses + Mileage Allowance + Full Benefits
Relevant work Experience: 3+ years

Company and Job Overview:
Intech is an outstanding Honolulu-based managed services provider that specializes in support for small to medium sized businesses. Intech uses the most cutting edge tools and support technologies available to bring these customers corporate level IT and maximize efficiency and customer service. For our employees, this translates to excellent learning opportunities and exposure to the best methods for computer support in the industry. We provide a fun office environment, amazing growth opportunities and outstanding rewards. Our vision is to be the largest and most trusted Managed Service Provider in Hawaii by offering maximum network uptime, excellent customer service and comprehensive, standards-based computer solutions. We do this by employing only the best.

This career opportunity requires strong PC/server skills, networking knowledge and excellent customer relationship skills. The Network Administrator has ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements.

Intech has been consistently ranked in the top consulting firms in Honolulu by Pacific Business News. We are also consistently in Hawaii’s Fastest 50 growing companies and Inc. Magazine’s 500 fastest growing companies nation-wide. We combine our small, family-oriented, fun-loving atmosphere with a corporate IT philosophy to create a unique fusion you won’t find elsewhere.

Essential Duties and Responsibilities Include:

• Working on a team that will provide phone and remote desktop support for customer networks
• Perform preventative maintenance on servers and workstations
• Troubleshoot and resolve networking issues in conjunction with other vendors as needed
• Install software and hardware both remotely and at customer location
• Respond to phone calls in a timely manner during working hours and when on-call
• Maintain all customer and company Information Technology standards
• Follow through on work orders within established service level agreements
• Maintain time records, ticket tracking and other customer documentation in real-time
• Produce documentation and provide training for the end user relating to the products we install
• Able to work after hours, weekends and on-call as needed
• Other duties may be assigned to meet business needs

Specialized Knowledge and Skills:

• Customer Service Skills – Experience in customer-oriented telephone, email and chat
• Problem Solving Skills – Able to gather information, evaluate options and offer good solutions
• High degree of knowledge with computer hardware, software and networking
• Ability to respond quickly, competently and patiently to customer requests
• Ability to work with little supervision

Qualifications/Requirements:

• A+/Network+, Microsoft certification and/or Associates Degree. MCITP:SA preferred
• Must be proficient with all mainstream Microsoft products
• Must have valid driver’s license and own car for use in traveling and transporting equipment
• Working Conditions & Benefits:
• Office Environment with the brightest minds in Honolulu
• Work Hard/Play Hard atmosphere
• Full Medical and Dental Insurance
• Full Vision Insurance
• We observe all Federal Holidays
• Vacation after first 90 days, increases with employment length
• Monthly Incentives and Monetary Bonuses for meeting goals
• Quarterly company outings
• Your 20% Time (Yes, like Google)
• Team Activities outside of the office for anyone who wants to join (everything from cards to video games to sports)
• Training Incentives (automatically increase your own salary by getting certifications)

We hire only the best and the brightest, if you consider yourself one of them, please forward resume and salary requirements to careers@intech-hawaii.com. No phone calls please.