CB Richard Ellis

logo-cbreReal Estate Staff Enjoys Faster Tech Support While IT Staff is Freed Up to Focus on Higher Value Project Work.

Overview
CB Richard Ellis (CBRE) is a leading commercial real estate brokerage and management company. The Hawaii office now has 120 PCs, 6 servers and 15 remote offices. In 2004, CBRE was a rapidly growing commercial property business where information and communication were both key to the company’s success. When a CBRE Managing Director felt that the company needed to rely on a business partner to help support such rapid growth, Intech was brought in to help.

Challenge
Before Worry-Free IT, tech support was reactive in nature. When a system was down or a user had a problem, the IT support company was called in to put out the fire. The focus was always on putting a “band aid” on the immediate problem to make it go away as fast as possible. With this approach, sometimes the immediate fix caused other longer term issues. In addition, CBRE paid by the hour for computer support, resulting in support costs rising with the more problems they had.

Intech’s Approach
With Worry-Free IT, Intech was able to transition CBRE from a reactive “break-fix” support model to proactive, managed services support. By deploying the Worry Free IT service, systems were proactively monitored and managed so that many network issues could be fixed before they caused downtime. This change in approach, dramatically reduced the number of disruptive problems and evened out IT support costs. Over the years, CBRE’s network almost doubled in size, with multiple offices on all islands, and the infrastructure solutions from Intech supported this growth smoothly. With Intech, CBRE also got a business partner who could provide advice and guidance to support their growth and anticipate future technology needs.

Results
Deployed remote help desk and monitoring tools used by Intech and CBRE personnel
Downtime virtually eliminated
End user support time reduced from hours to minutes
CBRE internal IT staff doesn’t get burdened with desktop/end user support and is free to focus on more strategic projects

Solutions Provided

  • Worry Free IT Service Silver
  • IT Consulting
  • Systems integration

“Intech is great! They consistently provide us with the support and tools that we need to support our systems and our end users”
- Annette Lancaster, Network Administrator

Call us now at 596-9500 to find out how Intech can help your business reach its full potential.