Kobayashi Sugita and Goda

logo-ksgComputer downtime avoided and staff is able to get rapid tech support.

Overview
Kobayashi, Sugita and Goda specializes in complex litigation and corporate business relations with an emphasis in commercial and construction issues, representation in finance, transactions, banking, general corporate, regulatory, land use, labor management, wrongful termination, immigration and associated fields. The firm has 80 PCs and 20 servers. The law firm relies heavily on information technology to serve their clients and provide their high standard of legal services. When faced with major technology problems and internal IT turnover, the firm was referred to Intech.

Challenge

The law firm had an increasingly complex network that had been built over time and was experiencing frequent reliability issues. Compounding the challenge, the firm lost their internal IT manager while trying to get control of the network and computer systems. Time is money in a law firm and every minute of system down time is very expensive, stability and failover protection had to be achieved.

Intech’s Approach

Intech was brought in to fill the gap of the internal IT manager. During this time, Intech reviewed, standardized, stabilized and documented the firm’s network and systems architecture. All servers were setup with a failover data center. Once stabilized, Intech deployed it’s Worry-Free IT service which provides preventative maintenance and monitoring, along with remote systems management and end user support. In addition, Intech assisted the firm in their search and placement of a new IT Manager. Intech helped to establish search criteria and screened applicants for technical knowledge.

Results

  • Downtime has been virtually eliminated
  • Lost hours and billings are minimized
  • Transitioned to proactive systems management and support with Worry Free IT
  • End users have direct access to online, remote and on-call support
  • Internal resources are freed up to focus on higher value activities
  • The firm is prepared for unforeseen disasters with all servers are being replicated to remote data centers
  • Intech helped smooth the transition as the firm hired a new IT Manager, and Intech continues to function as an extension to the IT department.

Solutions Provided

  • Worry Free IT Service
  • Implemented server fail-over solution
  • Helped recruit and interview a new IT Manager

“Intech is very knowledgeable and they have given us the level of attention we need to run our law practice”
- Randy Inaba, Chief Financial Officer

Call us now at 596-9500 to find out how Intech can help your business reach its full potential.