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Office Pavilion
After switching from in-house IT to Intech, the benefits of outsourcing IT services are realized
Overview
Office Pavilion is a Herman Miller furniture dealership serving Hawaii and the Pacific Rim. They have 25 users in 2 locations in Honolulu plus remote staff in Japan and Korea. As technology was becoming increasingly important, the company continued to strive to become more techno-savvy to keep up with customer demands and with what their competition was doing. “Our customers look to us to provide them with information quickly and professionally,” said Eileen Paris, HR/Office Manager
Challenge
Office Pavilion had one in-house IT Coordinator to take care of all computer and telephony issues including ordering toner for printers/copiers to installing speakers. After the IT Coordinator resigned to move back to the mainland, Intech was brought in. “We had experiences in the past . . . that left a bad taste in our mouths with regard to outsourcing the IT piece. We were impressed with [Intech's] knowledge and presentation when we first met with them. It is pretty unusual for one IT Coordinator (in-house) to know everything about everything that comes up. There was a lot of time being wasted researching how to do things instead of just getting them done,” said Eileen
Intech’s Approach
After a meeting at Office Pavilion, Intech explained what needed to be done and their recommendations to achieve it. Worry-Free IT was deployed providing users direct access to support and remote network management. The network was standardized which helps to keep the system stable and reliable. Office Pavilion has been able to avoid hiring an internal IT staff and/or consuming precious resources on computer support issues. Intech oversees every aspect of information technology allowing Office Pavilion to rely on Intech as their virtual IT department.
Results
- With direct access to Worry Free IT, internal staff is not burdened with trying to address, dispatch or find technical support resources
- The system and network are stable and downtime minimized
- All aspects of IT management are overseen by Intech
- Support is quick and questions are answered
- The network is solid and safe
Solutions Provided
- Worry-Free IT Gold+
- Worry-Free Firewall
- Worry-Free Spam Filter
- Worry-Free Back-up
- Network Consulting