Are your projects derailed by a constant barrage of
systems emergencies?
When IT departments are strained to the limit and management can't approve hiring additional staff, it can seem like there's no way out of that daily "firefighting" mode. When it's hard to get any real work done because the help desk calls seem to never let up, then it's time to look at a fresh new way of managing your systems. With Worry-Free IT from Intech, your systems support is streamlined with a suite of tools and processes that allow you to get more done with less.
Here's how it works:
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Our system watches for errors to catch small problems before they become big problems
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This early warning system let’s you quickly handle small problems immediately, reducing downtime and remediation time
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Users create support tickets via web link in their system tray, then you prioritize the calls by impact and urgency
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Optionally, we can handle user support so you can concentrate on project work - We can even handle the first 15 mins of each call then contact you to take over or authorize us to finish
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We give you a detailed report of every user ticket and every alert ticket and resolutions
We have several options when it comes to structuring how we work together with you. For example, if you like you can assign a contact in your department who approves all work before we start, that way we concentrate on what's important to you. Or we have another program that gives you the first 15 minutes of every call for free so we can handle the small issues without bothering you and only contact you for authorization on the big issues.
Basically, we’re here to help you break free from the endless cycle of emergencies that every IT department had to deal with. By streamlining the support process, you can actually spend more time on project work and reaching your management goals.
Your IT staff will have 100% access to our support tools with the following features:
- Server and workstation remote control / remote desktop management
- Full help desk ticket tracking and reporting with knowledgebase
- Network-wide monitoring and alerting
- Server and workstation security patch control
- Antivirus and antispyware software logging and control
- Full help desk ticket tracking and reporting with knowledgebase
- Complete hardware and software inventory audit to simplify resource management
- Software package deployment and automation
- Backup and disaster recovery
- Spam and Virus Filtering for Email
- Firewall Antivirus and Antispyware control
Here a just a few of the benefits we provide through Worry-Free IT:
- Do more with less by improving support speed with remote control
- Support your network from anywhere in the world with our web-based console
- Our early warning system of alerts lets you fix small problems quickly
- Emergency alerts can be sent to your phone or pager
- Maintain proper network security and save time by automating security patch
- Save money by never having to buy or renew Antivirus/Antispyware software again
- Prevent and control malware outbreaks with central control console
- Identify trends so you can focus your resources where they’re needed most
- Prevent wasted time due to overwhelming volumes of spam (and prevent e-mail virus outbreaks too)
For more information, please check our FAQ page below or call us now for all the details.
