How Would You Answer These Questions?
-
My company has 5 or more computers
-
My company has or is thinking about getting a server
-
My staff relies on computers to get their jobs done
If you answered "Yes" to these questions, then Intech can definitely help your systems run more smoothly so you can get more done with less.
Today's businesses need to leverage technology to stay ahead of their competitors. But sometimes the same technology that can provide great gains in productivity can also become a liability to the company. If your systems are not performing optimally you can end up wasting a lot of time and money, or even end up losing customers or data.
Our approach to network support is different. We focus on maximizing the uptime and speed of our customers' systems by proactively eliminating problems that can cause downtime. When we take on the support for a new network, we analyze the network to find areas that need improvement. Next, we apply best practices to standardize the network configuration and make it easier to manage, then we continuously identify and fix the small problems before they can become big problems. In the end, the network is more reliable and the business is more productive.
Here's how we do it:
-
Our system watches your network for errors to catch small problems before they become big problems
-
This early warning system lets us quickly handle small problems immediately, minimizing downtime
-
Your employees create support tickets and we quickly fix the problems they report
-
Every month we give you a detailed report of every user ticket and every alert ticket along with their resolutions
We have several options when it comes to structuring how we work together with you. For example, you can assign a contact in your company who approves all work before we start, ensuring that we concentrate on what's important to you. Or we have another program that gives you the first 15 minutes of each call for free so we can handle the small issues without bothering you and only contact you for authorization on the big issues. For complete peace of mind, we even have an "all-you-can-eat" program where we handle everything for you for one monthly flat rate.
Basically, we’re here to help you reach your business goals
Our support tools give you the following features:
- Server and workstation remote control / remote desktop management
- Full help desk ticket tracking and reporting with knowledgebase
- Network-wide monitoring and alerting early warning system
- Server and workstation security patch management
- Antivirus and antispyware software with updates, logging and central control
- Full help desk ticket tracking and reporting with knowledgebase
- Complete hardware/software inventory audit simplifies resource management
- Software package deployment and automation
- Backup and disaster recovery
- Spam and Virus Filtering for Email
- Firewall Antivirus and Antispyware control
Here are a few of the benefits you'll enjoy:
- Do more with less by improving support speed with remote control
- Support your network from anywhere in the world with our web-based console
- Our early warning system of alerts lets you fix small problems quickly
- Emergency alerts can be sent to your phone or pager
- Maintain proper network security and save time by automating security patch
- Save money by never having to buy or renew Antivirus/Antispyware software again
- Prevent and control malware outbreaks with central control console
- Identify trends so you can focus your resources where they’re needed most
- Prevent wasted time due to overwhelming volumes of spam (and prevent e-mail virus outbreaks too)
For more information, please check our FAQ page below or call us now for all the details.
