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Monthly Subscription (per workstation/per server) |
Please
call |
Please
call |
Please
call |
Please
call |
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Hourly Rate for Project Work (upgrades, moves/adds/changes) |
$125 |
$115 |
$105 |
$95 |
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Hourly Rate for On-Site Support |
$125 |
$115 |
$105 |
Included
Free |
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Hourly Rate for Phone and
Remote Support |
$125 |
$115 |
First 15 mins per call Free |
Included
Free |
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Emergency Response Time
During Business Hours |
Best Effort |
Same day |
4 hour |
3 hour |
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On-site Scheduling of Technician for Project Work |
Best Effort |
Next Day |
Next Day |
Same day |
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Initial Network Stabilization
and Program Ramp-up |
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$15ea |
$15ea |
$15ea |
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Included AntiVirus Software and Free Virus Removal |
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Included Spyware Software and Free Spyware Removal |
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Unlimited Windows Patch Deployment |
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Nightly Computer Cleanup and Optimization Wizard |
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Hardware and Software Inventory/Asset Management |
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Daily Tape Backup Monitoring and Alerting |
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Graphical Network Diagram |
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Weekly Network Health Report |
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7x24 Server and Workstation Error Alerting |
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7x24 Alert Troubleshooting and Remote Repair |
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Online Help Desk Ticket Creation and Tracking |
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Periodic Review and Planning Meeting |
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Personal Remote Control
(just like GoToMyPC.com) |
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Coordinate Hardware Repairs with Vendors |
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Workstation Disk Imaging Option for Disaster Recovery |
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E-mail Spam and Virus Filtering |
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Satisfaction Guarantee |
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