Beware of QuickBooks Update Scam

What Is the QuickBooks Update Scam?

QuickBooks has become an essential tool for businesses to manage finances, but its popularity has also made it a target for cybercriminals. The QuickBooks Update Scam is a deceptive tactic where fraudsters impersonate Intuit, QuickBooks’ parent company, to steal sensitive information or install malware.

Understanding how this scam works and taking proactive steps to protect your business is crucial in today’s cyber threat landscape.

Common Tactics Used by Scammers

Cybercriminals use various deceptive methods to target QuickBooks users, exploiting urgency and fear to trick victims into compromising their data. Here are the most common tactics scammers use and how you can recognize them:

1. Phishing Emails

Scammers often send fraudulent emails designed to mimic official Intuit communications. These emails may:

• Urge immediate action to “update QuickBooks” or risk losing access to your account.
• Contain links to malicious websites that steal login credentials or install harmful software.

Tip: Intuit will never include a direct link to a software update or request sensitive information via email. Always verify the sender’s email address (e.g., it should end with @intuit.com). When in doubt, go directly to the QuickBooks official website to check for updates.

2. Fake Phone Calls

Fraudsters may call, pretending to be QuickBooks support representatives. Common scenarios include:

• Warning about “critical vulnerabilities” in your QuickBooks software.
• Pressuring you to provide remote access to your system or download files that contain malware.

Tip: Intuit does not make unsolicited calls about updates or issues. If you receive a suspicious call, hang up immediately and contact Intuit’s official support to confirm any claims.

3. Deceptive Pop-Ups

While using QuickBooks, you might encounter pop-up messages claiming an urgent update is required. These messages often:

• Redirect you to fake websites for downloads that install malware.
• Attempt to steal sensitive business or personal information.

Tip: QuickBooks does not use pop-ups for critical updates. Avoid clicking any pop-up links and report suspicious activity to Intuit.

How to Protect Your Business from the QuickBooks Update Scam

Follow these proven strategies to safeguard your business:

1. Verify Communications

• Double-check all emails, calls, or pop-ups claiming to be from Intuit.
• When in doubt, visit Intuit’s official website or contact their support team directly.

Note: Official Intuit emails are sent only from @intuit.com or @e.intuit.com.

2. Avoid Clicking Unverified Links

• If you receive an email or message with a link, do not click it.
• Instead, manually enter QuickBooks’ official website address in your browser for updates or inquiries.

3. Enable Two-Factor Authentication (2FA)

• Add an extra layer of security to your QuickBooks account by enabling 2FA.
• This requires a unique code (sent to your mobile device) alongside your password, making it harder for scammers to gain access.

4. Educate Employees

• Train your team to recognize phishing emails, suspicious calls, and fake pop-ups.
• Encourage them to report any unusual activity immediately and follow clear protocols for handling software updates.

Pro Tip: Use simulated phishing tests to help employees spot fraudulent messages.

5. Install and Update Antivirus Software

• Equip your systems with reputable antivirus software.
• Regularly update your antivirus and run scans to detect and remove potential threats.

What to Do If You Suspect a Scam

If you suspect you’ve encountered a scam:

1. Report It: Forward phishing emails to Intuit at spoof@intuit.com. For fraudulent calls, note the phone number and report it to Intuit.
2. Disconnect Immediately: If you’ve clicked on a malicious link or granted access, disconnect from the internet and run a virus scan.
3. Reset Credentials: Change your QuickBooks and related account passwords. Enable 2FA for added security.

Why Choose Intech Hawaii for IT Security?

Cyber threats are constantly evolving, and protecting your business requires expert assistance. At Intech Hawaii, we provide:

• Managed IT Services: Proactively monitor and secure your IT infrastructure.
• Advanced Cybersecurity Solutions: Detect and prevent threats like phishing and malware.
• Compliance Support: Ensure your business meets regulatory standards with confidence.

Don’t let scams compromise your operations. Contact us today to secure your systems and safeguard your data.